Oops I did it again! Once more I found myself overreacting, jumping to conclusions and making leaps of assumption - without losing a single ounce for all that mental gyration!

Instead, I was left with the job of mopping up, eating crow and wondering once again - why do I do that to myself (not to mention my innocent victim?)?

March is one of those 'tweener' months: Winter has definitely lost its charm and spring isn't quite here no matter what the calendar says! March can be endured or it can be celebrated. It's certainly a month to practice perseverance! Perseverance is a muscle that deserves to be strengthened. In our short-attention-span universe, persistence is highly underrated. Consider the following:

You know we love the ACT! Contact Management Software program. By now you must realize we have a passion for this awesome sales tool. However, when working with prospective clients about customizing the fields in ACT! to suit their specific needs, we invariably get hit with a common fear: How do I keep my reps from using ACT! as a fill in the blank survey? Won't that prevent them from showing passion for our product if they are worrying about filling in the fields?

You're in sales so you love to hear "Yes!" During your first sales training class you were taught to be positive and optimistic and always look for yes's-even when they weren't necessarily there in so many words. Let me tell you about the yes that can fool you!