Often when coaching a customer, a common complaint is: My admin/sales rep/accounting person isn't doing what I ask him/her to do! At that point I ask the owner to give me a specific. What isn't being done? They'll usually give me an earful, and I will then ask:  Did you tell him how you wanted this done?

There was a recent survey in the paper that revealed men and women speak essentially the same number of words each day. I would contest that result!

I was reading a book that asked an intriguing question: If you were secretly videotaped during the day, how would you feel if that tape were shown during your next sales meeting?

Are you one of those people who is great at the starting line but veer off track before you hit the finish line? Multitasking is considered an art form in today's society and you are considered a dinosaur if you are not driving, talking on the phone and maybe changing your pants all at once!